Quality assurance for
every call, automatically
Upload recordings or connect your PBX — Call QA transcribes, diarises, scores, and generates coaching insights for every call. No manual listening. No missed details.
Everything your QA team needs
From raw audio to structured insights — every call scored consistently, every interaction documented.
Transcription & Diarisation
WhisperX with word-level timestamps, PyAnnote speaker diarisation, and an LLM pass to correct roles — supports IVR call flows and multi-operator sessions.
Vertical-specific Audit
Tailored evaluation criteria for Help desk, Banking, Delivery, and Generic call types. Automatic vertical detection with a confidence score on every call.
Agent Performance
Fullness score, resolution status, primary issue identification, strengths list, missed opportunities, and a targeted coaching tip — per call.
QA Checklists & Scripts
Define per-tenant quality criteria. Every criterion is evaluated with supporting evidence from the transcript. Script adherence scoring when agent scripts are configured.
Knowledge Base RAG
Upload PDF, Markdown, or Word docs to build a Chroma vector index. Context analysis scores every call on faithfulness, answer relevancy, and contextual precision vs your docs.
Batch Analytics
Executive summary, aggregated analysis, and score distribution charts across the entire batch. Compare resolution rates, satisfaction trends, and RAG scores at a glance.
From recording to insight in minutes
A fully automated GPU pipeline processes every call end-to-end — no manual steps, no configuration per call.
Upload
Drop audio files, upload a folder or ZIP, or connect your PBX via the REST integration. Recordings land in MinIO/S3 and a batch is created instantly.
Transcribe
WhisperX transcribes every utterance with timestamps. PyAnnote diarises speakers. An LLM corrects roles — AGENT, CUSTOMER, IVR — even in multi-operator and IVR call flows.
Analyse
The LLM audit engine evaluates agent performance, customer satisfaction, QA checklists, script adherence, and knowledge-base faithfulness — all in a single pipeline run.
Report
Per-call reports with composite score, coaching tips, and audio playback. Batch executive summaries and score distributions give managers an instant overview.
See Call QA in action
Fill in the form and we'll get back to you within one business day with a personalised walkthrough of the platform for your team.
- Live walkthrough tailored to your vertical
- Bring your own recordings — we'll run them through the pipeline
- Q&A with the engineering team
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